Some SchoolsHUB users are receiving an error message saying their email or username and password combination does not match when attempting to sign in to SchoolsHUB.

Stored cookies and cached browser data can cause sign in issues.

In many cases, this error can be fixed by clearing the cache of your internet browser (e.g. Google Chrome, Safari or Microsoft Edge).

How to clear your cache 

For Google Chrome: 

1. Go to the top right-hand side of your screen
2. Click the three vertical dots
3. Click Settings in the drop-down menu
4. On the left-hand side of the screen, click Privacy and security
5. In the middle of the screen, click Clear browsing data
6. In the box next to Time range, select All time
7. Tick the box next to Cookies and other site data
8. Tick the box next to Cached images and files
9. Click Clear data

 For Safari (Mac) 

1. Go to the top left of your screen
2. Click Safari
3. Click Settings... or Preferences... in the drop-down menu
4. Click the Advanced tab on the far right of the menu that pops up
5. Tick the box next to Show Develop menu in menu bar at the bottom of the pop-up box
6. Go to the menu at the top of your screen
7. Click Develop
8. Click Empty Caches halfway down the drop-down menu 

For Microsoft Edge: 

1. Go the top right-hand side of your screen
2. Click the three horizontal dots
3. Click Settingsin the drop-down menu
4. On the left-hand side of the screen, click Privacy, search, and services
5. Under Clear browsing data click the box Choose what to clear to the right of Clear browsing data now
6. Under Time range, select All time
7. Tick the box to the left of Cookies and other site data
8. Tick the box to the left of Cached Images and files
9. Click Clear now 

Once you’ve cleared your cache: 

1. Close your internet browser and reopen it
2. Go to a search engine such as Google
3. Type in ‘SchoolsHUB’ in the search bar and hit Enter*
4. From the search results, click Home – SchoolsHUB Portal
5. Sign in to SchoolsHUB from the homepage 

*Do not access SchoolsHUB through a bookmark or a saved link.

If you still have trouble signing in after clearing your browser’s cache, call us on 1800 677 027 (select option 1).

The February 2024 SchoolsHUB newsletter is now available to download.

This edition includes articles on:

• getting prepared for SchoolsHUB reporting
• 2024 data collections
• new phone options for SchoolsHUB help
• free mathematics and literacy resources for schools.

You can also plan for key Department of Education data collection and payment periods using our handy calendar of key dates.

Download the 2024 February SchoolsHUB Newsletter.

We’ve updated the options you select when calling the Department of Education on 1800 677 027.

The update makes it easier to find the right helpdesk by reducing the number of options. Next time you call, please listen carefully to the options.

This change will not impact the high standard of service our helpdesks currently provide you. You will continue to be promptly directed to our helpdesk staff in the Department of Education.

The Online Estimator has been updated with latest indexation estimates for 2024 to 2027 based on the Mid-Year Economic and Fiscal Outlook (MYEFO) 2023–24.

Find the estimated indexation rates on the Department of Education’s website.

The final 2024 indexation rate is expected to be available after 13 August 2024.

For information on how to access the Online Estimator, visit the Finance Help page on SchoolsHUB.

If you have any enquiries, contact recurrentfundingestimates@education.gov.au.

The 2024 Capacity to Contribute (CTC) scores have been released for all CTC-eligible non-government schools.

We use these scores to determine your school’s 2024 Commonwealth recurrent funding entitlements in line with the Australian Education Act 2013 and Australian Education Regulations 2023.

Find your school’s 2024 CTC score on the Department of Education’s website.

Online Estimator
The Online Estimator available in SchoolsHUB is expected to be updated with the 2024 CTC scores by early December 2023. We’ll post a news item on SchoolsHUB once we’ve updated the Online Estimator.