Using SchoolsHUB User Management
Navigate to SchoolsHUB, and follow these registration steps.
SchoolsHUB will then create your account. Do not navigate away from the webpage. The process is complete once the page returns to the SchoolsHUB homepage.
For step-by-step visual instructions, download the Registering for SchoolsHUB guide.
Update your user profile
To update the details of your user profile:
To ensure you navigate to the latest version of the SchoolsHUB portal:
You can then securely log in to the SchoolsHUB portal.
NOTE: Do not navigate to SchoolsHUB through:
Navigating to old or expired SchoolsHUB links can cause momentary log in issues.
Clearing cookies and cache
At times, internet browsers will not navigate to the latest version of SchoolsHUB. Stored cookies and cached browser data usually cause log in issues.
To troubleshoot log in issues, start by clearing your browser cookies and cached data.
For Google Chrome:
For Microsoft Edge:
SchoolsHUB account passwords expire after 90 days.
If you have forgotten your SchoolsHUB password, or it has expired, you can reset it by:
After you’ve registered for SchoolsHUB, select Sign in on the SchoolsHUB home page.
SchoolsHUB will confirm your registration is successful.
Link an organisation
You can request SchoolsHUB access at a School, Location, Office, Approved Authority or Block Grant Authority level.
If you’re a new account holder, select find your organisation.
If you’re an existing account holder:
SchoolsHUB will redirect you to the find an organisation page.
For visual instructions, download the Linking SchoolsHUB Access Guide.
Find your organisation/school/location(s)
On the Find organisation page:
Use AGEIDs to find organisations
The department distributes unique Australian Government Education ID numbers (AGEID) to each organisation. Use an AGEID to search for an approved authority, school or location(s).
If SchoolsHUB does not return the correct results, select “can’t find your organisation” then
NOTE: You can only submit one access request per AGEID at any given time until actioned.
Changing organisations (moving schools)
If you change from one organisation/school/location to another, you do not need to re-register with SchoolsHUB.
Update your organisation details by:
For further information, please reference the “Linking SchoolsHUB Access” instructions.
Review access requests
After you submit an access request, an Approved Authority Representative will receive an email. They will log into their SchoolsHUB account and action the outstanding access request.
An Approved Authority Representative can action school level access requests. They have either Authority Representative or Access Manager roles.
Only the Department can verify requests for approval or removal of the Approved Authority role.
Only an existing Approved Authority can nominate new applicants Approved Authority.
Set access roles and permissions
SchoolsHUB access varies depending on the type of access and level you are applying for.
On the Access request page, choose one of the following roles, depending on the access required and the AGEID selected:
*NOTE: Only existing Authority Representative can nominate Authority Representative applicants. The Department verifies all Authority Representative access requests and remaining access requests are actioned by an existing Approved Authority Representative or Access Manager.
Once you have selected your roles, click “submit”.
NOTE: Once submitted, SchoolsHUB will notify an Approved Authority Representative. They will log in and action the access request.
Edit or remove user access
To edit an existing Organisation/School/Location(s) SchoolsHUB access, complete the following:
To remove all the organisation /school/location(s) access, repeat steps 1 and 2 select remove.
A SchoolsHUB account is for individual use only. You cannot share access with anyone at any time. The Department will assume that any transaction using your User ID and Password was approved and authorised by the relevant approved user.
Inactivity time limit
For any extended amount of time of inactivity, SchoolsHUB will automatically sign out of your account.
You will lose any unsaved data after you have been automatically signed out. Save entered data regularly.
View your access history
To view your user access history:
Personal information relating to SchoolsHUB is protected by the Privacy Act 1988. Any use or disclosure of information will occur in accordance with the Australian Education Regulation 2013.
To contact the department about a privacy related matter, email us at email@example.com or write to:
Privacy Contact Officer
People, Communications and Legal Group
Department of Education & Training
GPO Box 9980
Canberra ACT 2601
To assist with using SchoolsHUB, watch our instructional videos below.
For any other registration help, call the SchoolsHUB IT Support Helpdesk on 1800 677 027 (Option 1) or email SchoolsHub@education.gov.au.
1800 677 027