Using SchoolsHUB User Management

If you forget your SchoolsHUB password, you can recover it from the SchoolsHUB sign in screen.

1. Open the SchoolsHUB homepage, click Sign in.
2. Below the password field, click Forgot your password?
3. Enter the email address you used to create your SchoolsHUB account, we will email a code to enter into the next screen, click Next.
4. Enter the six digit code we sent to your email address, click Next.
5. Create a new password. Password requirements will be listed on this screen for your reference, click Next.
6. Return to the SchoolsHUB homepage, click Sign in and enter your email address and new password.

For password recovery assistance, please call the SchoolsHUB helpdesk on 1800 677 027 or email schools@education.gov.au.

To update the details of your user profile:

1. Sign into SchoolsHUB
2. Open your user profile page
3. Select to edit in the personal details tile
4. Update information accordingly and save.

To change your user password:

1. Sign into SchoolsHUB
2. Open your user profile page
3. Select to change password in the personal details tile
4. Enter your old password, create a new password and re-enter your new password and click change password. 

To link your profile to an organisation:

1. Sign into SchoolsHUB
2. Open your user profile page
3. In the organisations and roles section, click Link an organisation. 
4. In the find organisation search field, type the organisation name or AGEID and select next
5. Select the appropriate organisation type, click Next.
6. If your organisation does not appear, click Can't find your organisation? for advanced search fields and filters.

To find out more, please read Managing your SchoolsHUB user access and profile.

Who reviews an access request depends on what level of access is being requested.

The new SchoolsHUB website removes the need for some access requested to be reviewed by department and provides organisations with the ability to manage a majority of their own user access (excluding government school users). An organisations' Approved Authority Representative or Access Manager can now manage access requests.

To find out more about applying for access, please read Managing your SchoolsHUB user access and profile.

To find out more about managing requests for user access, please read Managing SchoolsHUB user requests (for Approved Authorities).

The information collected in each collection varies and your required access may also differ.

To make selecting a role easier, the below table outlines the what each role has access to do on behalf of their organisation. 

To view your user access history:

1. Sign into SchoolsHUB
2. Open your user profile page
3. At the bottom of the page, click view access history

To change or remove access to a collection or organisation:

1. Sign into SchoolsHUB
2. Open your user profile page
3. Select to edit or remove access to the individual organisations listed on your profile

To cancel a SchoolsHUB user account, please contact the SchoolsHUB helpdesk on 1800 677 027 or email schools@education.gov.au.

Reminder: Each user must create and use their own account, do not share or repurpose an account between staff.