Sign in

Close

Forgot your password?

Home

15 May 2023
SchoolsHUB impacted by maintenance 17 May 2023

SchoolsHUB will be impacted by scheduled maintenance. You will not be able to use SchoolsHUB on Wednesday 17 May 2023 between 2 pm and 5 pm (AEST).

08 May 2023
It’s time to learn about and prepare for multi-factor authentication

Multi-factor authentication (MFA) is coming to SchoolsHUB on Thursday 1 June.

To prepare for the change, you should:

  • Read the information on the User Management page of SchoolsHUB.
  • Decide whether you want to use an authentication app or your email to get your one-time codes.
  • If using an app, download a compatible option from your app store – options are:
    • Microsoft Authenticator
    • Google Authenticator
    • Authy
    • FreeOTP.
  • If using your email, make sure the email address listed on your SchoolsHUB user profile is one that only you access.

If you have questions after reading the User Management page, contact us by:

  • submitting a new support request via the Help and Support tab in SchoolsHUB
  • calling 1800 677 027 (option 1).

For more information on MFA, visit the Australian Cyber Security Centre’s Multi-factor authentication page.

03 May 2023
Scheduled SchoolsHUB maintenance complete

The scheduled maintenance to SchoolsHUB is now complete. You can now resume using SchoolsHUB.

30 April 2023
SchoolsHUB impacted by maintenance 3 May 2023

SchoolsHUB will be impacted by scheduled maintenance. You will not be able to use SchoolsHUB on Wednesday 26 April 2023 between 2 pm and 5 pm (AEST).

27 April 2023
Implementation of multi-factor authentication (MFA) on SchoolsHUB

The Department is implementing multi-factor authentication (MFA) on SchoolsHUB. From Thursday 1 June 2023, you will need to be registered for MFA to continue using SchoolsHUB.

MFA means you will need to use your password and a one-time code generated by a compatible authentication app or sent to your email address to access SchoolsHUB.

MFA is a cyber security measure to help ensure your school and user data remain secure. Taking the extra step beyond a password improves protection of your entities’ information from potential hackers.

To prepare for this change, we ask that you:

  • Read the MFA fact sheet containing general information about the change.
  • Check the email address on your SchoolsHUB account is not a shared address (for example admin@school.edu).
  • Stay up-to-date with this change by monitoring the SchoolsHUB homepage News section for updates over the coming weeks.