We are committed to ensuring the multi-factor authentication (MFA) product for SchoolsHUB makes it easy for you to sign up and use. To ensure a smooth transition to MFA, the implementation will be delayed to 15 June 2023.
We will provide further information about the MFA implementation closer to 15 June 2023 via email and the SchoolsHUB website.
Your understanding and patience is appreciated whilst we implement MFA.
If you have questions contact us by:
- submitting a new support request via the Help and Support tab in SchoolsHUB
- calling 1800 677 027 (option 1).
The following documents related to the 2023 Non-Government Schools Census have been updated:
- 2023 Non-Government Schools Census Requirements (change table in document shows version 3.0 and provides detailed information on updates)
- Flowchart - Reporting students on visas and overseas students
- Flowchart - Reporting students in the Census
The scheduled maintenance to SchoolsHUB is now complete. You can now resume using SchoolsHUB.
SchoolsHUB will be impacted by scheduled maintenance. You will not be able to use SchoolsHUB on Wednesday 17 May 2023 between 2 pm and 5 pm (AEST).
Multi-factor authentication (MFA) is coming to SchoolsHUB on Thursday 1 June.
To prepare for the change, you should:
- Read the information on the User Management page of SchoolsHUB.
- Decide whether you want to use an authentication app or your email to get your one-time codes.
- If using an app, download a compatible option from your app store – options are:
- Microsoft Authenticator
- Google Authenticator
- Authy
- FreeOTP.
- If using your email, make sure the email address listed on your SchoolsHUB user profile is one that only you access.
If you have questions after reading the User Management page, contact us by:
- submitting a new support request via the Help and Support tab in SchoolsHUB
- calling 1800 677 027 (option 1).
For more information on MFA, visit the Australian Cyber Security Centre’s Multi-factor authentication page.