Sign in

Close

Forgot your password?
10 May 2021
Update: Address Collection system issues

Various system issues affecting user reporting in the 2021 Address Collection have been resolved. Some issues remain on-going. We will continue to provide updates in the SchoolsHUB notification banner and news.

Issues that are now fixed:

  • Duplicate records – This issue occurred when users replaced/appended uploaded a XML files, causing records to duplicate.
    Fixed (29/03/2021) - The IT team confirms users can now replace or append uploaded data without causing duplicate records.
    Removed duplicates (07/05/2021)
    – The IT team has removed duplicate records school locations in SchoolsHUB. Additional steps are required to remove the errors triggered by duplicate records (ER-005). The steps are as follows:
  1. Sign-in to SchoolsHUB.
  2. In Data Collection, select your 2021 Address Collection.
  3. Next to your location, select Edit.
  4. Starting from Step 1 (Contacts), click ‘Save & Next’ until you reach Step 4. (Errors and Warnings). This will refresh the page and remove the ER-005 errors.
  • Submission status regressing – A submission is being assigned an earlier progress status. The issue occurs when users are updating/changing data while the system is still processing data.
    Fixed (07/05/2021) – The IT team has fixed the issue that caused a submission to revert back to the previous status.
  • Pinning an invalid address – This issue occurs when a user attempts to pin an invalid address on the map. After attempting to save a pinned invalid address, the system states An error has occurred while attempting to retrieve the Statistical Area codes for the specified coordinate.
    Fixed (29/03/2021) – The IT team confirms that users can now pinned invalid addresses.
  • Error message (Edit data page) – The error message ‘The underlying connection was closed. An unexpected error occurred on a receive’ occurs when a user attempts to enter or edit an address.
    Fixed (16/3/2021) – The IT team confirms users can now enter or edit an address.
  • File size restrictions – This issue occurred when users uploaded a file larger than 10 MB.
    Fixed (15/03/2021) – The file size restriction has been raised to 25MB.

Outstanding issues users are currently experiencing include:

  • Address validation delay (page 3. Enter data) – This issue occurs when a user validates an address. The validated address does not display in the valid address table.
  • Pinning an invalid address – This issue occurs when a user attempts to pin an invalid address on the map. The system states ‘The address you have provided is valid. You do not need to mark it on the map’.
  • Summary of data entered report/table (page 4. Review data) – The total number of records displayed in the summary table is incorrect. The correct number is accessible in the ‘Summary of data entered’ PDF report. While the information presented in the summary table is contradictory to the report, this issue does not prevent users from declaring data.

If you have experienced any of these outstanding issues listed, please contact the Address Collection helpdesk.

Note: If you are about to start your Address Collection submission and have not accessed your SchoolsHUB account within the last three months you will need to reset your account password.

We thank you for your patience and apologise for any inconvenience.

22 March 2021
Scheduled maintenance from 5:00pm Thursday 25 March

SchoolsHUB will be unavailable from 5:00pm Thursday 25 March until 12:00pm Saturday 27 March (AEST) due to scheduled maintenance. SchoolsHUB may be temporarily unavailable from 12:00pm Saturday 27 March.

Normal SchoolsHUB services will resume on Monday 29 March.

We apologise for any inconvenience.

17 March 2021
Address Collection system issues

UPDATE : 1 April 2021

Some users have experienced difficulty in submitting Address Collection data to SchoolsHUB. Our IT team is working to quickly resolve these issues. Schools who have contacted the help desk about the issues below will be given an additional extension until resolved.

Issues users are currently experiencing include:

  • Submission status regressing – a submission is being assigned an earlier progress status. The issue occurs when users are updating/changing data while the system is still processing data.
  • Address validation delay (page 3. Enter data) – This issue occurs when a user validates an address. The validated address does not display in the valid address table.
  • Pinning an invalid address – This issue occurs when a user attempts to pin an invalid address on the map. The system states ‘The address you have provided is valid. You do not need to mark it on the map’.
  • Summary of data entered report/table (page 4. Review data) – The total number of records displayed in the summary table is incorrect. The correct number is accessible in the ‘Summary of data entered’ PDF report. While the information presented in the summary table is contradictory to the report, this issue does not prevent users from declaring data.

If you have experienced any of the issues listed, please delay providing your data until the issue has been resolved. Fix updates will be posted on the SchoolsHUB notification banner and in SchoolsHUB news.

Issues that users may have experienced that are now fixed:

  • Duplicate records – This issue occurred when users replaced/appended uploaded a XML files, causing records to duplicate.
    Fixed (29/03/2021) - The IT team confirms users can now replace or append uploaded data without causing duplicate records. 
  • Error message (Edit data page) – The error message ‘The underlying connection was closed. An unexpected error occurred on a receive’ occurs when a user attempts to enter or edit an address.
    Fixed (16/3/2021): The IT team confirms users can now enter or edit an address.
  • File size restrictions – This issue occurred when users uploaded a file larger than 10 MB.
    Fixed (15/03/2021) - The file size restriction has been raised to 25MB.

If you have not experienced any of the issues listed above please continue to finalise your submission (despite the advised close date, SchoolsHUB will remain open and allow you to declare your submission)

Note: If you are about to start your Address Collection submission and have not accessed your SchoolsHUB account within the last three months you will need to reset your account password.

We apologise for any inconvenience.

11 March 2021
Address Collection extended to Wed 17 March
The 2021 Student Residential Address and Other Information Collection (Address Collection) due date has been extended to Wednesday 17 March 2021. Some users are currently experiencing difficulty with accessing SchoolsHUB and completing the Address Collection. We are urgently working to understand and to resolve this issue. We apologise if you have experienced any inconvenience.
15 February 2021
Now Open: Address Collection

The 2021 Address collection is now open. Declare your data by Friday 12 March.

Sign in now to begin or for more information, visit the Address Collection help and support page.