Important update about the Non-Government Schools Census and COVID-19
The unpredictable nature of COVID-19 is exemplified by the recent influx of cases across the country and the lockdowns now in place in a number of locations. If extended, these state and territory restrictions may require students to undertake remote or flexible learning once school recommences.
The Department of Education, Skills and Employment is closely monitoring the effect COVID-19 is having on local communities and schools. If states and territories implement remote or flexible learning and these restrictions coincide with a significant portion of the Census Reference Period, we will write to notify you of alternative arrangements for reporting students who are undertaking flexible or remote learning.
Where schools are not subject to state and territory restrictions and have not been notified of alternative arrangements, you may submit a Special Circumstances Application for students who did not attend during the Census Reference Period.
For more information about Remote and Flexiable Learning, see our FAQs
For information about COVID restrictions in your area, please refer to the advice from your state or territory government.
The SchoolsHUB helpdesk is closed on Monday 31 May due to the public holiday. The helpdesk will reopen Tuesday 1 June to assist with your enquiry or alternatively, email us via the contact page.
The Address collection will close for submissions at 11:59pm tonight. Schools will not be able to enter or update reported data after this time to ensure the consistent processing of data.
The Address Collection will reopen later in the year only for new schools to submit their data.
Various system issues affecting user reporting in the 2021 Address Collection have been resolved. Some issues remain on-going. We will continue to provide updates in the SchoolsHUB notification banner and news.
Issues that are now fixed:
- Duplicate records – This issue occurred when users replaced/appended uploaded a XML files, causing records to duplicate.
Fixed (29/03/2021) - The IT team confirms users can now replace or append uploaded data without causing duplicate records.
Removed duplicates (07/05/2021) – The IT team has removed duplicate records school locations in SchoolsHUB. Additional steps are required to remove the errors triggered by duplicate records (ER-005). The steps are as follows:
- Sign-in to SchoolsHUB.
- In Data Collection, select your 2021 Address Collection.
- Next to your location, select Edit.
- Starting from Step 1 (Contacts), click ‘Save & Next’ until you reach Step 4. (Errors and Warnings). This will refresh the page and remove the ER-005 errors.
- Submission status regressing – A submission is being assigned an earlier progress status. The issue occurs when users are updating/changing data while the system is still processing data.
Fixed (07/05/2021) – The IT team has fixed the issue that caused a submission to revert back to the previous status. - Pinning an invalid address – This issue occurs when a user attempts to pin an invalid address on the map. After attempting to save a pinned invalid address, the system states An error has occurred while attempting to retrieve the Statistical Area codes for the specified coordinate.
Fixed (29/03/2021) – The IT team confirms that users can now pinned invalid addresses.
- Error message (Edit data page) – The error message ‘The underlying connection was closed. An unexpected error occurred on a receive’ occurs when a user attempts to enter or edit an address.
Fixed (16/3/2021) – The IT team confirms users can now enter or edit an address.
- File size restrictions – This issue occurred when users uploaded a file larger than 10 MB.
Fixed (15/03/2021) – The file size restriction has been raised to 25MB.
Outstanding issues users are currently experiencing include:
- Address validation delay (page 3. Enter data) – This issue occurs when a user validates an address. The validated address does not display in the valid address table.
- Pinning an invalid address – This issue occurs when a user attempts to pin an invalid address on the map. The system states ‘The address you have provided is valid. You do not need to mark it on the map’.
- Summary of data entered report/table (page 4. Review data) – The total number of records displayed in the summary table is incorrect. The correct number is accessible in the ‘Summary of data entered’ PDF report. While the information presented in the summary table is contradictory to the report, this issue does not prevent users from declaring data.
If you have experienced any of these outstanding issues listed, please contact the Address Collection helpdesk.
Note: If you are about to start your Address Collection submission and have not accessed your SchoolsHUB account within the last three months you will need to reset your account password.
We thank you for your patience and apologise for any inconvenience.
SchoolsHUB will be unavailable from 5:00pm Thursday 25 March until 12:00pm Saturday 27 March (AEST) due to scheduled maintenance. SchoolsHUB may be temporarily unavailable from 12:00pm Saturday 27 March.
Normal SchoolsHUB services will resume on Monday 29 March.
We apologise for any inconvenience.